Phonepe I Customer Service Experience & Operations I Bengaluru | KYC Operations Auditor | NA | 2+ Years
By - Preeti
11-Sep-2024

Position Overview: As a KYC (Know Your Customer) Operations Auditor, you will be critical in ensuring adherence to regulatory requirements and internal policies related to merchants' due diligence. You will conduct detailed audits of KYC processes and documentation to verify accuracy, completeness, and compliance with established standards. This role requires meticulous attention to detail, strong analytical skills, and the ability to effectively interpret and apply regulatory guidelines.

Key Responsibilities:

  1. Audit Execution:
    • Conduct thorough audits of KYC verifications that have been processed by the team.
    • Evaluate the accuracy and completeness of KYC information gathered during merchant onboarding and periodic reviews.
    • Verify compliance with regulatory requirements, internal policies, and SOPs being rightly followed
  2. Compliance Monitoring:
    • Monitor KYC processes and procedures to ensure they align with regulatory changes and internal guidelines.
    • Review and analyze trends and patterns in KYC data to identify potential risks or issues.
    • Recommend improvements to KYC policies and procedures based on audit findings and industry best practices.
  3. Reporting and Communication:
    • Prepare detailed audit reports summarizing findings, conclusions, and recommendations.
    • Communicate audit results to management and stakeholders clearly and concisely.
    • Collaborate with KYC operations teams to address audit findings and implement corrective actions.
  4. Training and Development:
    • Provide training and guidance to KYC operations staff on regulatory requirements and audit best practices.
    • Foster a culture of compliance and continuous improvement within the KYC operations function.

Eligibility:

  • 2+ years of experience in KYC operations, compliance, or audit within the financial services industry.
  • Strong understanding of AML (Anti-Money Laundering) regulations, KYC processes, and customer due diligence requirements.
  • Excellent analytical skills with the ability to interpret complex regulatory guidelines.
  • Detail-oriented and organized, with the ability to manage multiple tasks and deadlines effectively.
  • Proficiency in using audit tools and software for documentation review and reporting.

Key Competencies:

  • Integrity and ethical conduct.
  • Analytical thinking and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Adaptability to evolving regulatory requirements and industry trends.

 

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy


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