Job Description
- 1. Good understanding of System Support, Installation, Configuration & Maintenance of various vendor products.
- 2. Ability to Perform Under a High-Pressure Work Environment, Self-Motivated, and Goal Achievement.
- 3. Responsible for Technical Support, including identifying and resolving Daily basic technical issues occurring in laptops, desktops, Printer, Windows & LAN and Wi-Fi networks.
- 4. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.
- providing resolution, escalation tickets if necessary, and closing requests per the established SLA.
- Check and generate the Shift report, Daily call report, and Monthly call report
- Ensuring the proper resolution/execution of Incident, Change & Problem requests as per business requirement.
- Preparing various reports & submitting it to respective lead and Manager by end of the day.
- Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly maintained and responded to end users.
- Facilitate tasks for the IT Engineers.
- Lead a team of IT Engineers
- Depth Knowledge of Asset Inventory.
- Good Knowledge of endpoints compliance (AV, Encryption, Windows Patches,)
5 .Good Knowledge of excel & PowerPoints presentations
