Job Description

• 1.       Good understanding of System Support, Installation, Configuration & Maintenance of various vendor products.
• 2.       Ability to Perform Under a High-Pressure Work Environment, Self-Motivated, and Goal   Achievement.
• 3.       Responsible for Technical Support, including identifying and resolving Daily basic technical issues occurring in laptops, desktops, Printer, Windows & LAN and Wi-Fi networks.
• 4.       Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.
• providing resolution, escalation tickets if necessary, and closing requests per the established SLA.
• Check and generate the Shift report, Daily call report, and Monthly call report
• Ensuring the proper resolution/execution of Incident, Change & Problem requests as per business requirement.
• Preparing various reports & submitting it to respective lead and Manager by end of the day.
• Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly maintained and responded to end users.

1. Facilitate tasks for the IT Engineers.
2. Lead a team of IT Engineers
3. Depth Knowledge of Asset Inventory.
4. Good Knowledge of endpoints compliance (AV, Encryption, Windows Patches,)

        5 .Good Knowledge of excel & PowerPoints presentations

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