• Great active listening skills
• Rapport building skills
• Patient and empathetic attitude 
• Adaptability and flexibility
• Ability to analyze threats and envision potential or real time impact to operations
• Attention to detail, excellent reading and writing abilities, and highly effective communication skills.
• Utilize sound judgement to determine actions required when dealing with employees.
• Demonstrated analytical and problem-solving skills.
• Must be flexible and possess the ability to function in highly stressful situations with changing priorities.

• Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, etc.)
• Mediate conflict with tact and diplomacy
• A dependable team player with business maturity, enthusiasm, and a positive attitude. 
• Highly motivated, self-starting individual with ability to multi-task and manage to timelines.
• Excellent customer service skills & written/oral communication skills.
• Must be able to work with and protect highly confidential information
• Research and critical thinking skills for identifying, collecting, and evaluating data in order to draw logical and actionable conclusions.
• Strong decision-making ability during emergency situations. 
• Demonstrated ability to drive organizational change, change management
• Ability to influence and build strategic vision
• A working knowledge of security principles, concepts, and technologies
• Experience in a Security Operations Center is strongly preferred.

Proficient in Microsoft Windows and Office Suite. Excellent written and verbal communication skills Comfortable with high-tech work environment, and constant learning of new tools and innovations Ability to analyze threats and envision potential or real time impact to operations Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills Alarm monitoring, CCTV monitoring and Incident management

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