Position Description
Position Title Customer Service Officer-Jaipur
Function Replenishment
Stakeholders (Internal) Demand Planning
Regional Customer service & Logistics Manager
Planning Team
Transportation Team
Legal team
Regional Customer Service Teams
Sales Team etc.
Stakeholders (External) C&F, Transporters, Vendors
Job responsibilities/skills:
Core responsibilities:
1. CFA Management – Stock Management & Accuracy, Depot hygiene & safety,
Depot team capability assessment & gap corrections
2. Transportation Management – Ensure timely truck placement, timely order
execution, Freight Negotiation
3. Customer Service – Ensure satisfaction of Direct Customers
(GT/MT/eCOM/Others) through timely interventions
4. Daily monitoring of key metrics – preparing reports, analysis and actions
5. Regular depots visits and monitoring adherence vs SOP’s
6. Vendor Management – Facilitate timely resolution of vendor issues/concerns
1. Must have skills: SAP, Excel,
Good communication, negotiation &
problem solving skills.
1. Desired skills: Presentations, Data
Analytics, TMS/WMS and other tech
tools in Logistics & Warehousing
Education – MBA in Supply
Chain/Operation
Experience: 3-9 yrs
Team size / direct and indirect reports: No Direct
Key success criteria: Emotional resilience, attention to details, keen to learn/adaptability,
ready for flexible working hours, Inter personal skills
Possible career path: Asst. Manager > RCSM
Sourcing Inputs:
Target companies: FMCG
Companies like Coke,
Pepsi, ITC, HUL, Dabur,
Nestle, TCPL etc
Colleges & batch: Tier 3
Bschools like UPES, Amity,
ILAM, IISWBM etc
Titles: Logistics
Officer/Executive/Manager,
Warehouse Manager, Depot
Manager, Logistics &
Customer Service Officer
Any list of screening questions: Person should be mobile, ready operate from Depot
location-Jaipur
Any internal/ex-employee to consider: Ex CSO’s, S&F Officers with required
