Jio I Customer Service I Bokaro Steel City | JC Digital Repair Specialist | 10+2 / ITI / Diploma, Certification in Device Care (Preferred) | 0 - 4 years
By - Preeti
02-Sep-2024
Job Responsibilities :
1. Install CPE devices 2. Daily partner management 3. Address partner queries 4. Drive quality installations 5. Interact with customers 6. Troubleshoot device defects 7. Handle device queries 8. Record job in CRM portal 9. Upgrade device software 10. Assemble / dismantle smartphones 11. Repair handsets 12. Verify devices for exchange 13. Inspect FTTx devices 14. Travel to touch points 15. Train / support service points 16. Fulfill adhoc responsibilities as per business requirements
Education Requirement :
10+2 / ITI / Diploma, Certification in Device Care (Preferred)
Experience Requirement :
0 - 4 years
Skills & Competencies :
A. Soft skills: 1. Customer focus 2. Communication skills 3. Problem Solving skills B. Functional skills: 1. Handset repair skills 2. Knowledge of spares operations 3. Knowledge of CRM Systems
