Jio I Customer Service I Gurugram | State Relationship Manager Metro | MBA / PGDM | 6 - 10 years
By - Preeti
05-Sep-2024
Job Responsibilities :
1. Handle customer life cycle for enterprise business customers 2. Track retention of customers for allocated set of accounts 3. Direct or handle day-to-day customer management operations 4. Track churn rate for allocated set of accounts 5. Interface with customers and track any changes in customer needs 6. Manage entire gamut of enterprise products and services 7. Maintain compliance for all corporate accounts through user and site verification 8. Follow up for closure of outstanding bills for all enterprise business products 9. Provide timely resolution of customer issues and complaints within defined turnaround time
Education Requirement :
MBA / PGDM
Experience Requirement :
6 - 10 years
Skills & Competencies :
1. Knowledge of customer business 2. Negotiation skills 3. Communication skills 4. Presentation skills 5. Query handling skills 6. Attention to detail 7. Stakeholder management
