Jio I Customer Service I Fatehpur | JC Senior Digital Repair Specialist | 10+2/ITI/Diploma/Certification in Device Care | 0 - Maximum 4 Years
By - Preeti
05-Sep-2024
Job Responsibilities :
1. Partner identification and mentoring 2. Install CPE devices 3. Drive quality installations 4. Address partner queries 5. Visit partners for checks 6. Conduct group meetings 7. Interact with customers 8. Troubleshoot device queries 9. Record job in CRM portal 10. Upgrade device software 11. Repair handsets, PCB swap 12. Train / support service points 13. Adhoc responsibilities as needed
Education Requirement :
10+2/ITI/Diploma/Certification in Device Care
Experience Requirement :
0 - Maximum 4 Years
Skills & Competencies :
A. Soft skills: 1. Customer focus 2. Communication skills 3. Problem Solving skills B. Functional skills: 1. Handset repair skills 2. Knowledge of spares operations 3. Knowledge of CRM Systems
