Jio I Customer Service I Amravati | Advisor Voice (RVC) | 10+2/Non technical Graduate | 6 - 12 Months
By - Preeti
04-Sep-2024
  • Job Responsibilities :

    1. Migration of free trial customers to paid customers through outbound
    calls
    2. Liaison with customer for upselling and cross selling
    3. Handle inbound customer queries and explain about the product and
    offer information
    4. Manage and resolve customer complaints
    5. Enter new customer information into the system and update existing
    customer information
    6. Identify and escalate priority issues
    7.Follow communication procedures, guidelines and document all call
    information according to standard operating procedures

  • Education Requirement :

    10+2/Non technical Graduate

  • Experience Requirement :

    6 - 12 Months

  • Skills & Competencies :

    1. Knowledge in telesales
    2. Speak and write local language
    3. Verbal and listening skills
    4. Interpersonal Skills
    5. Attention to detail
    6. Result oriented
    7. Customer centricity


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