Jio I Engineering & Technology I Mumbai RCP | FTTx Assurance Analytics and Automation | BE/B. Tech/BCA/MCA degree in any discipline | 8 - 12 years
By - Preeti
03-Sep-2024
Job Responsibilities :
1. Carry out analytical insights on the outcome impacting customer experience. 2. Conduct real time analytics and visible insights on user experience 3. Responsible for required dashboards and input values to enhance service performance. 4. Work closely with CoE team for creating all required reports and dashboards 5. Responsible for empowering service performance and state teams with all required analytical insights to improve customer experince 6. Responsible for time to time review of entire life cycle journey of customer and bring all insigts and inputs for cross functional teams to enhance user experience. 7. Responsible for all process documentation under FTTx service assurance. 8. Ensure adherence to standard operating process to achieve end objectives
Education Requirement :
BE/B. Tech/BCA/MCA degree in any discipline
Experience Requirement :
8 - 12 years
Skills & Competencies :
1. Knowledge of workflow instrumentation 2. Analytical skills 3. Documentation skills 4. Communication and Interpersonal skills 5. Stakeholder management
