# Ensure proactive service performance monitoring and
suggestions for corrective actions for Cloud and Application
Services# Ensure proactive Customer Experience monitoring and
suggestions for corrective/ preventive actions for Cloud and
Application Services # Analysis of deviations in service
quality/ customer experience dials and generate work
instructions to the respective teams # Interface with business
on service performance expectations and develop as well as
continuously improve the service model in association with NPE #
Interface with Service Platforms to resolve issues faced by
customers# Support NOC teams in Problem Management with respect
to Cloud and Application Services# Operational readiness of the
operations organization for the launch of new products under the
service family# Accountable for reporting of overall performance
of Cloud and Application Servcies within the organization

BE (EC/CS/IT)

2 - 5 years

Knowledge of technical support activities.To delegate the tasks
efficiently # To delegate the tasks efficiently within the team
so as to meet SLAs well within the time limits. # Participation
in internal technical discussions in view to improve overall
performance # To delegate the tasks efficiently within the team
performance

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