Jio I Sales and Distribution | Customer Service Manager | Graduate /Post-graduate/ MBA | 10 - 14 years
By - Preeti
03-Sep-2024
Job Responsibilities :
1) Handhold Account at Post Delivery Phase 2)Service review with Accounts 3)Drive Self care with Accounts 4)MACD fulfilment and doc. compliance 5)Influencers and VIP service 6)Complaint, escalation and dispute resolution with A/c 7)Revenue collection from the account
Education Requirement :
Graduate /Post-graduate/ MBA (tier II)
Experience Requirement :
10 - 14 years
Skills & Competencies :
1)Problem solving and analytical ability 2)know how of customer expectations, customer application ecosystem & management 3)Excellent verbal communication and listening skills 4)Ownership mind and solution approach 5)Senior staff interaction/ Influencing ability
