Career Enclave Admin

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<div class="layout-main candidate-portal" style="padding-top: 52px; padding-left: 60px; padding-bottom: 21px; font-family: Inter-Regular; font-size: 12px;"><div class="site-width" style="max-width: 1230px; margin: 0px auto; min-height: 580px;"><div class="main-container" style="padding: 0px 0px 10px; width: 1230px; position: relative; margin-bottom: -10px;"><div class="container-inner" style="padding-right: 20px; padding-left: 20px;"><div class="content" style="padding-top: 10px; width: inherit; margin: 0px auto;"><app-job-details _nghost-ibj-c2="" style=""><div _ngcontent-ibj-c2="" style=""><app-job-detail-data _ngcontent-ibj-c2="" _nghost-ibj-c3="" style=""><div _ngcontent-ibj-c3="" class="panel-full" style="width: 1190px;"><div _ngcontent-ibj-c3="" class="panel panel-open" style="margin-bottom: 15px; border-radius: 5px; position: relative;"><div _ngcontent-ibj-c3="" class="panel-body" style="padding: 12px; word-break: break-word;"><p style="background-color: rgb(255, 255, 255); color: black; margin: 0in 0in 8pt 0.5in; line-height: 17.25px; font-size: 15px; font-family: Perpetua, serif;"><span style="font-weight: 700;"><span style="font-family: Calibri, sans-serif;">Job Description</span></span></p><ul style="background-color: rgb(255, 255, 255); color: rgb(3, 24, 66); margin-bottom: 18px;"><li><span style="line-height: 28px; font-weight: bold; font-size: 14pt; font-family: "Times New Roman", serif;"><span style="line-height: 28px; font-size: 14pt;">1.<span style="line-height: 28px; font-size: 14pt;">       </span></span></span><span style="line-height: 28px; font-weight: bold; font-size: 14pt; font-family: "Times New Roman", serif;">Good understanding of System Support, Installation, Configuration & Maintenance of various vendor products.</span></li><li><span style="line-height: 28px; font-weight: bold; font-size: 14pt; font-family: "Times New Roman", serif;"><span style="line-height: 28px; font-size: 14pt;">2.<span style="line-height: 28px; font-size: 14pt;">       </span></span></span><span style="line-height: 28px; font-weight: bold; font-size: 14pt; font-family: "Times New Roman", serif;">Ability to Perform Under a High-Pressure Work Environment, Self-Motivated, and Goal   Achievement.</span></li><li><span style="line-height: 28px; font-weight: bold; font-size: 14pt; font-family: "Times New Roman", serif;"><span style="line-height: 28px; font-size: 14pt;">3.<span style="line-height: 28px; font-size: 14pt;">       </span></span></span><span style="line-height: 28px; font-weight: bold; font-size: 14pt; font-family: "Times New Roman", serif;">Responsible for Technical Support, including identifying and resolving Daily basic technical issues occurring in laptops, desktops, Printer, Windows & LAN and Wi-Fi networks.</span></li><li><span style="line-height: 28px; font-weight: bold; font-size: 14pt; font-family: "Times New Roman", serif;"><span style="line-height: 28px; font-size: 14pt;">4.<span style="line-height: 28px; font-size: 14pt;">       </span></span></span><span style="line-height: 28px; font-weight: bold; font-size: 14pt; font-family: "Times New Roman", serif;">Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.</span></li><li><span style="line-height: 22px; color: black; font-family: Perpetua, serif; font-size: 11pt;">providing resolution, escalation tickets if necessary, and closing requests per the established SLA.</span></li><li><span style="line-height: 22px; color: black; font-family: Perpetua, serif; font-size: 11pt;">Check and generate the Shift report, Daily call report, and Monthly call report</span></li><li><span style="line-height: 22px; font-family: Calibri, sans-serif; font-size: 11pt;">Ensuring the proper resolution/execution of Incident, Change & Problem requests as per business requirement.</span></li><li><span style="line-height: 16.8667px; color: black; font-family: Perpetua, serif; font-size: 11pt;">Preparing various reports & submitting it to respective lead and Manager by end of the day.</span></li><li><span style="line-height: 16.8667px; font-family: Calibri, sans-serif; font-size: 11pt;">Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly maintained and responded to end users.</span></li></ul><p style="background-color: rgb(255, 255, 255); color: black; margin: 0in 0in 0.0001pt 28pt; line-height: 22.5px; font-size: 15px; font-family: Perpetua, serif; text-align: justify;"> </p><ol style="background-color: rgb(255, 255, 255); color: rgb(3, 24, 66); margin-bottom: 18px; list-style-type: undefined;"><li><span style="line-height: 16.8667px; font-family: Calibri, sans-serif; font-size: 11pt;">Facilitate tasks for the IT Engineers.</span></li><li><span style="line-height: 16.8667px; font-family: Calibri, sans-serif; font-size: 11pt;">Lead a team of IT Engineers</span></li><li><span style="line-height: 16.8667px; font-family: Calibri, sans-serif; font-size: 11pt;">Depth Knowledge of Asset Inventory.</span></li><li><span style="line-height: 16.8667px; color: black; font-family: Perpetua, serif; font-size: 11pt;">Good Knowledge of endpoints compliance (AV, Encryption, Windows Patches,)</span></li></ol><p style="background-color: rgb(255, 255, 255); color: rgb(3, 24, 66); margin-right: 0px; margin-bottom: 18px; margin-left: 0px; line-height: 20px;"><span style="font-size: 15px; line-height: 16.05px; font-family: Calibri, sans-serif;">        5 .Good Knowledge of excel & PowerPoints presentations</span></p><p style="background-color: rgb(255, 255, 255); color: rgb(3, 24, 66); margin-right: 0px; margin-bottom: 18px; margin-left: 0px; line-height: 20px;"><span style="font-size: 15px; line-height: 16.05px; font-family: Calibri, sans-serif;"><br></span></p><h5 style="margin-right: 0px; margin-bottom: 18px; margin-left: 0px; line-height: 20px;"><a href="https://omegacareers.peoplestrong.com/job/detail/OMH_E-I_1124707" target="_blank" style=""><font color="#000000" style="background-color: rgb(255, 255, 0);"><span style="font-family: "Arial Black";"><u>APPLY FOR JOB</u></span></font></a></h5></div></div></div></app-job-detail-data></div></app-job-details></div></div></div></div></div>

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