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<div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><strong>Job Summary:</strong></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""> We are seeking a highly motivated Customer Support Executive to provide exceptional customer service to our candidates. The ideal candidate will have excellent communication skills, the ability to problem-solve, and a passion for helping others. This role requires exceptional customer service skills to assist customers through both voice and non-voice channels.</div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><strong>Key Responsibilities:</strong></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><ul style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><li>Answering customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Resolving customer issues and escalating to the appropriate department if necessary.</li><li>Maintaining accurate customer records and updating the database as necessary.</li><li>Assisting with customer retention by building relationships and addressing any concerns.</li><li>Continuously improving the customer experience by identifying areas of improvement and proposing solutions.</li><li>Manage large amounts of Tickets.</li><li>Build sustainable relationships and trust with learners through open and interactive communication.</li></ul><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><strong>Requirements:</strong></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><ul style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><li>A minimum of 6 Months - 2 Year experience in a Customer Support role(Nonvoice & Voice)</li><li>Excellent communication skills with fluency in written and spoken English.</li><li>Strong problem-solving skills and ability to think on your feet.</li><li>Demonstrated ability to multitask and manage time effectively.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to work flexible hours, including weekends and holidays.</li><li>Experience in a fast-paced customer support environment.</li><li>Knowledge of customer relationship management software.</li><li>Should have a laptop.</li><li>Proficient in English and Hindi, Telugu</li></ul><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><strong>Job Type</strong>: 2 Months Internships + Full Time</div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><strong>CTC</strong>: 3 LPA</div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><strong>Location:</strong></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><ul style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><li>Work From Home (Should be flexible for work from office based on the requirement)</li><li>Should come to office for the first month.</li></ul><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><strong>Notice Period</strong>: 2 Months</div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"="">If you are passionate about providing outstanding customer service and have the skills and experience necessary to excel in this role, we would love to hear from you.</div><div style="color: rgb(0, 0, 0); font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><br></div><div style="font-family: Roboto, sans-serif, " helvetica="" neue",="" helvetica,="" arial;="" font-size:="" 14px;"=""><a href="https://nxtwave.freshteam.com/jobs/UTz2I1Vyi4NO/customer-support-executive-non-voice-voice" target="_blank" style=""><font color="#000000" style="background-color: rgb(255, 255, 0);"><span style="font-family: "Arial Black";" arial="" black";"=""><u>APPLY FOR JOB</u></span></font></a><br></div>
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