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<ul style="outline: none; padding: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: JioType; font-size: 16px;"><li style="color: rgb(33, 37, 41); outline: none; font-family: hel, Arial, Helvetica, sans-serif; margin: 1.5em 0px; list-style-type: none; overflow: hidden;"><span id="MainContent_lblSummRolelbl" class="blacktitle" style="outline: none; font-size: 1.1em; color: rgb(51, 51, 51); font-weight: bold; margin: 0.2em 0px;">Job Responsibilities :</span><p class="smallblacktxt" style="outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em; color: rgb(51, 51, 51);"><span id="MainContent_lblSummRole" style="outline: none;">1. Manage all SDWAN related service escalations<br style="outline: none;">2. Proactively monitor and intervene in all SRs / complaints<br style="outline: none;">3. Ensure timely resolution of complaints<br style="outline: none;">4. Manage and take timely corrective action for all logical and<br style="outline: none;">configuration related issues<br style="outline: none;">5. Ascertain SDWAN configuration optimization<br style="outline: none;">6. Draft and share RCA/F for all escalations and customer requests<br style="outline: none;">7. Coordinate and timely follow up with respective stakeholders<br style="outline: none;">8. Comply with team roster and occupancy on day to day basis</span></p></li><li style="color: rgb(33, 37, 41); outline: none; font-family: hel, Arial, Helvetica, sans-serif; margin: 1.5em 0px; list-style-type: none; overflow: hidden;"><span id="MainContent_lblEduReqlbl" class="blacktitle" style="outline: none; font-size: 1.1em; color: rgb(51, 51, 51); font-weight: bold; margin: 0.2em 0px;">Education Requirement :</span><p class="smallblacktxt" style="outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em; color: rgb(51, 51, 51);"><span id="MainContent_lblEduReq" style="outline: none;">B.Tech (CCIE / SDWAN, / CCNA/CCNP Certification preferred)</span></p></li><li style="color: rgb(33, 37, 41); outline: none; font-family: hel, Arial, Helvetica, sans-serif; margin: 1.5em 0px; list-style-type: none; overflow: hidden;"><span id="MainContent_lblExpReqlbl" class="blacktitle" style="outline: none; font-size: 1.1em; color: rgb(51, 51, 51); font-weight: bold; margin: 0.2em 0px;">Experience Requirement :</span><p class="smallblacktxt" style="outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em; color: rgb(51, 51, 51);"><span id="MainContent_lblExpReq" style="outline: none;">3 - 7 Years</span></p></li><li style="outline: none; font-family: hel, Arial, Helvetica, sans-serif; margin: 1.5em 0px; list-style-type: none; overflow: hidden;"><span id="MainContent_lblSkilllbl" class="blacktitle" style="color: rgb(51, 51, 51); outline: none; font-size: 1.1em; font-weight: bold; margin: 0.2em 0px;">Skills & Competencies :</span><p class="smallblacktxt" style="color: rgb(51, 51, 51); outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em;"><span id="MainContent_lblSkill" style="outline: none;">1. Knowledge and configuration skills of MCPE and SDWAN Service<br style="outline: none;">2. Analytical skills<br style="outline: none;">3. Communication skills<br style="outline: none;">4. Service and customer orientation<br style="outline: none;">5.Technical expertise<br style="outline: none;">6. Understanding of Telecom and Technical Products</span></p><p class="smallblacktxt" style="color: rgb(51, 51, 51); outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em;"><span id="MainContent_lblSkill" style="outline: none;"><br></span></p><p class="smallblacktxt" style="outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em;"><a href="https://careers.jio.com/frmjobdescription.aspx?JBTITLE=tYvHFMkOwGGemNez+PGW/A==&jbID=5LxMpGAIEDsCC5lUcgXJjQ==&funcCode=j2l45spGiViWzWwU4BHAcWQY5BJseuxl" target="_blank" style=""><u style=""><span style="font-family: "Arial Black"; background-color: rgb(255, 255, 0);"><font color="#000000">APPLY FOR JOB</font></span></u></a><span id="MainContent_lblSkill" style="color: rgb(51, 51, 51); outline: none;"><br></span></p></li></ul>

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