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1. Responsible for Service Assurance and Service Delivery SLA and KPI2. Escalation handling and stake holder coordination like planning,construction/deployment, Home Care, NOC and business team.3. Maintaining Network up time and Network SLA4. RCA and Fix for repeat Failures5. Technical support to JC O&M team for L2 issues6. Monitoring and controlling of Preventive and corrective Maintenance.7. Material Reconciliation and spares management.8. SP Vendor Governance
BE/B Tech Electronics
10 - 15 years
1. Experience of Fiber Network O&M.2. Hands on experience for handling of Fiber network Test & MeasurementEquipment`s and Tools.3. Experience of handling IP/Transmission Equipment`s1. Good Knowledge of Fiber Optics communication.2. Planning and scheduling of work.3. Escalation handling and customer management.4. Good communication Skill5. analytical and decision making.
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