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1. Carry out analytical insights on the outcome impacting customerexperience.2. Conduct real time analytics and visible insights on user experience3. Responsible for required dashboards and input values to enhanceservice performance.4. Work closely with CoE team for creating all required reports anddashboards5. Responsible for empowering service performance and state teams withall required analytical insights to improve customer experince6. Responsible for time to time review of entire life cycle journey ofcustomer and bring all insigts and inputs for cross functional teams toenhance user experience.7. Responsible for all process documentation under FTTx serviceassurance.8. Ensure adherence to standard operating process to achieve endobjectives
BE/B. Tech/BCA/MCA degree in any discipline
8 - 12 years
1. Knowledge of workflow instrumentation2. Analytical skills3. Documentation skills4. Communication and Interpersonal skills5. Stakeholder management
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