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<ul style="outline: none; padding: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-family: JioType; font-size: 16px;"><li style="color: rgb(33, 37, 41); outline: none; font-family: hel, Arial, Helvetica, sans-serif; margin: 1.5em 0px; list-style-type: none; overflow: hidden;"><span id="MainContent_lblSummRolelbl" class="blacktitle" style="outline: none; font-size: 1.1em; color: rgb(51, 51, 51); font-weight: bold; margin: 0.2em 0px;">Job Responsibilities :</span><p class="smallblacktxt" style="outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em; color: rgb(51, 51, 51);"><span id="MainContent_lblSummRole" style="outline: none;"># Ensure proactive service performance monitoring and<br style="outline: none;">suggestions for corrective actions for Cloud and Application<br style="outline: none;">Services# Ensure proactive Customer Experience monitoring and<br style="outline: none;">suggestions for corrective/ preventive actions for Cloud and<br style="outline: none;">Application Services # Analysis of deviations in service<br style="outline: none;">quality/ customer experience dials and generate work<br style="outline: none;">instructions to the respective teams # Interface with business<br style="outline: none;">on service performance expectations and develop as well as<br style="outline: none;">continuously improve the service model in association with NPE #<br style="outline: none;">Interface with Service Platforms to resolve issues faced by<br style="outline: none;">customers# Support NOC teams in Problem Management with respect<br style="outline: none;">to Cloud and Application Services# Operational readiness of the<br style="outline: none;">operations organization for the launch of new products under the<br style="outline: none;">service family# Accountable for reporting of overall performance<br style="outline: none;">of Cloud and Application Servcies within the organization</span></p></li><li style="color: rgb(33, 37, 41); outline: none; font-family: hel, Arial, Helvetica, sans-serif; margin: 1.5em 0px; list-style-type: none; overflow: hidden;"><span id="MainContent_lblEduReqlbl" class="blacktitle" style="outline: none; font-size: 1.1em; color: rgb(51, 51, 51); font-weight: bold; margin: 0.2em 0px;">Education Requirement :</span><p class="smallblacktxt" style="outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em; color: rgb(51, 51, 51);"><span id="MainContent_lblEduReq" style="outline: none;">BE (EC/CS/IT)</span></p></li><li style="color: rgb(33, 37, 41); outline: none; font-family: hel, Arial, Helvetica, sans-serif; margin: 1.5em 0px; list-style-type: none; overflow: hidden;"><span id="MainContent_lblExpReqlbl" class="blacktitle" style="outline: none; font-size: 1.1em; color: rgb(51, 51, 51); font-weight: bold; margin: 0.2em 0px;">Experience Requirement :</span><p class="smallblacktxt" style="outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em; color: rgb(51, 51, 51);"><span id="MainContent_lblExpReq" style="outline: none;">2 - 5 years</span></p></li><li style="outline: none; font-family: hel, Arial, Helvetica, sans-serif; margin: 1.5em 0px; list-style-type: none; overflow: hidden;"><span id="MainContent_lblSkilllbl" class="blacktitle" style="color: rgb(51, 51, 51); outline: none; font-size: 1.1em; font-weight: bold; margin: 0.2em 0px;">Skills & Competencies :</span><p class="smallblacktxt" style="color: rgb(51, 51, 51); outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em;"><span id="MainContent_lblSkill" style="outline: none;">Knowledge of technical support activities.To delegate the tasks<br style="outline: none;">efficiently # To delegate the tasks efficiently within the team<br style="outline: none;">so as to meet SLAs well within the time limits. # Participation<br style="outline: none;">in internal technical discussions in view to improve overall<br style="outline: none;">performance # To delegate the tasks efficiently within the team<br style="outline: none;">performance</span></p><p class="smallblacktxt" style="color: rgb(51, 51, 51); outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em;"><span id="MainContent_lblSkill" style="outline: none;"><br></span></p><p class="smallblacktxt" style="outline: none; line-height: 20px; font-family: hel; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size: 0.9em;"><a href="https://careers.jio.com/frmjobdescription.aspx?JBTITLE=qMY4TLFyyVXFi/O31yivug==&jbID=BrfrwOuETlaQgj8MEg9iag==&funcCode=tBOU2f2ubJIKJJaEorlljoC0jBhJb9cLpWXiiP5HyBU=" target="_blank" style=""><u style=""><span style="font-family: "Arial Black"; background-color: rgb(255, 255, 0);"><font color="#000000">APPLY FOR JOB</font></span></u></a><span id="MainContent_lblSkill" style="color: rgb(51, 51, 51); outline: none;"><br></span></p></li></ul>
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